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Help FAQs (Frequently Asked Questions)

Sinclair has created this frequently asked questions (FAQs) knowledge base to help answer common questions anytime 24/7. Just type in your question below and we will search for the answer. You can also browser answers by topic or category.

What about my privacy with HealthWorks?

HealthWorks: No other entity except HealthWorks will have access to your personal information without your written permission. Think of HealthWorks as a “holding tank” for your information, so that you can track your health numbers, goals, etc.

Sinclair: Per HealthWorks guidelines, Sinclair will receive only the following:

  1. Notification of completion of action items so that an employee can receive the reward. No personal or health information is ever included.
  2. Aggregate data for the college with no personal identifying information for the purpose of planning future health and wellness programs or information necessary for incentives, etc. (e.g., number of current smokers to determine if a smoking cessation program would be beneficial, etc.). 

Do I have to sign up separately for the Health Activity Tracker?

The Health Activity Tracker is hosted by HealthWorks, our long-term partner in wellness activities. Full-time employees access this by visiting LIVEWELL@Sinclair site, and clicking the Login to Health Activity Tracker button. This will take you to the HealthWorks portal. Log in with your existing HealthWorks login and password. (For first time users, instructions are provided). Once you’ve entered the portal, click on the tab for My Wellness and then the Health Activity Tracker. This will take you to the home page that describes activities and challenges that allow you to earn points.

When does the LIVEWELL@Sinclair program start?

LIVEWELL officially starts on January 1, 2021.

What if I forget my password?

When you click on the Login to the Health Activity Tracker button, you will land on the HealthWorks portal. There is a ‘forgot my password’ button that you can click in order to receive an email to reset your forgotten password.

How does the Health Activity Tracker work?

Full-time employees earn points participating in activities such as preventative exams, wellness challenges, lunch and learns, and more. Following the activity, employees then login to the Health Activity Tracker and log the activity which is assigned a certain number of points. Rewards are associated with earning a specific number of points. (For example, complete a Health Risk Assessment, Biometric Screening, and visit your primary care doctor in addition to earning 10 wellness challenge points by 12/31/2021 and receive $300.00.)

How do I know I have received my points?

HealthWorks requests seven (7) business days to update your Health Activity Tracker. Points will appear under the user column on the far right side of your Health Activity Tracker. A grand total will appear at the bottom.

Are there rewards associated with the LIVEWELL@Sinclair program?

Yes! For full-time benefit-eligible employees participating in the program, there will be an annual wellness reward. Rewards are associated with earning a specific number of points. For example, employees who complete a Health Risk Assessment, Biometric Screening, visit their primary care doctor and earn an additional 10 wellness challenge points by 12/31/2021 can receive $300.00.
(Please note: This reward is taxable, but can also be put towards a Health Savings Account or Flexible Spending Account, if applicable.)

Is there a time frame of when I must upload documentation(s) in my Health Activity Tracker on the HealthWorks portal for points?

To receive the 2021 wellness reward, you can submit your documentation and earn your points any time before the December 31, 2021 deadline.

When do I receive the $300 wellness reward?

If you complete the Health Risk Assessment, a Biometric Screening, visit your primary care doctor and earn 10 additional wellness challenge points by December 31, 2021, you will receive your wellness reward in early 2022.
(Please note: This reward is taxable, but can also be put towards a Health Savings Account or Flexible Spending Account, if applicable.)

How do I request points?

Go to your Health Activity Tracker on the HealthWorks portal and to the activity for which you would like points awarded. Go to the “submit/view” points button and you can upload your documentation (png, jpeg or pdf only). The Health Activity Tracker explains the program and how many points you can earn. It will also explain what documents are necessary to verify participation. In addition you will see your points accumulate in the “user points” column and there will be a grand total at the end of the document.

How do I verify an appointment with a doctor or for preventative exams?

Generally an Explanation of Benefits document (EOB) or other documentation such as a receipt can be used. (You may also ask the provider to sign a note at a visit if needed.)

Why has LIVEWELL@Sinclair been created?

We want our employees to be healthy people so that they can be successful in life and successful in helping our students achieve their goals. The program was created to support that endeavor so that more employees across the college have the opportunity work on their personal goals to improve their health and well-being.

Who is eligible to participate in LIVEWELL@Sinclair programs?

The LIVEWELL program is meant to benefit all employees – both full-time and part-time. Participation in wellness events and activities throughout the year is encouraged for all employees. The Health Activity Tracker, with associated challenges and rewards, is for full-time, benefit-eligible employees only.

Who do I contact for questions about the LIVEWELL@Sinclair program?

For questions related to the LIVEWELL@Sinclair program, contact the Human Resources office at 512-2514 or email For specific questions related to the HealthWorks portal or the Health Activity Tracker, please contact HealthWorks at 513-751-1288.

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