You might want to know if your computer is capable of doing all you’ll need it to do while you complete your degree online. Here are some of the advanced system requirements needed for some online courses:
Some courses may require audio/video equipment to participate in web conferencing meetings or assignments:
*Some of our applications still utilize Adobe Flash and we are aware of Flash's current instability. We are taking measures to mitigate the use of Flash player in future development and converting past applications.
**Applies to Windows users only: Use VLC player in place of QuickTime due to Apple's discontinued support for the program for Windows devices.
VMWare is a fairly intensive software application and will not run on all home systems. Please be sure that your home computer has the hardware requirements mentioned above. Also, remember that these specs can vary by system; a laptop computer with these specifications can be much slower than a desktop with the same hardware rating. In general, Intel Celeron and AMD Sempron systems will not run VMWare well. Slower systems may work, but will be difficult to use and could experience lag, crashes, or extremely slow performance.
When you are downloading software, you may be asked to burn a DVD. If you do not have a DVD burner or do not want to burn a DVD, you may save ISO files to your hard drive. ISO files can be installed to a virtual machine by mounting them as a virtual DVD in the vm settings.
For students who do not have access to necessary hardware or software required to complete online coursework, Sinclair may be able to offer additional support during the pandemic. To request assistance, you may complete the Technology Assistance Form, to request use of Sinclair equipment and/or software for your course(s).
Additionally, technical support is available to all Sinclair Online students with computing, portal login, eLearn access, and other system-related questions. For class-specific academic support, please contact your instructor directly.
Phone: 937-512-4357 or toll-free at 866-781-4357
Helpdesk Website: http://it.sinclair.edu/help-support
Online Helpdesk Ticket: http://hdto.sinclair.edu (24 hour response time)
Hours of Operation: Monday–Sunday: 6:00 a.m.–midnight (EST)
When contacting the helpdesk, please be prepared to provide the following information: