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Computer Requirements and Technical Support

Computer Requirements

To Take Online Courses, You’ll Need Access to:

  • Computer/Laptop
  • Internet Connection (Broadband access recommended)
  • E-mail Account (As a Sinclair student, you get one of these automatically)
  • Word Processing Software
  • Supported Browsers

Success in online courses is more likely if you are:

  • Comfortable using computers, including the Internet and word processing
  • Enjoy independent learning, and are good at managing your time
  • Able to dedicate time to your online courses

Looking for more detail?

Advanced Technical Requirements

You might want to know if your computer is capable of doing all you’ll need it to do while you complete your degree online. Here are some of the advanced system requirements needed for some online courses:

  • Hardware: Processor speed 2 GHz and higher
    Recommended: Intel Core 2 duo 2.0 GHz and higher OR AMD Athlon 64 x2 1.9 GHz and higher
  • Operating System: Windows 7 (or higher) or Macintosh OS/X
  • Minimum RAM: at or above operating system recommendations
  • Available Disk Space: 100 GB or more
  • Browser Configuration: Pop-up blocking disabled; JavaScript enabled, AJAX enabled
  • Java Runtime Environment: 1.6 or higher
  • Plugins: Flash*, Shockwave, QuickTime**, and/or Windows Media Player

  • Some courses may require audio/video equipment to participate in web conferencing meetings or assignments:

    • Video recording device, such as web cam or smart phone
    • Audio recording device, such as a microphone or headset

*Some of our applications still utilize Adobe Flash and we are aware of Flash's current instability. We are taking measures to mitigate the use of Flash player in future development and converting past applications. 

**Applies to Windows users only: Use VLC player in place of QuickTime due to Apple's discontinued support for the program for Windows devices.

Taking a CIS Course?

Hardware requirements that may be needed in addition to those listed above:

  • 32bit Windows operating system
  • Dual core processor: Intel Core2Duo 2.0 GHz, AMD Athlon 64 3800+ or equivalent
  • 4 Gigabytes of system memory
Recommended:
  • 64bit Windows operating system
  • Dual Core or higher processor: Intel i5, AMD Athlon 64 5000+ or equivalent
  • 8 Gigabytes of system memory
VMWare

VMWare is a fairly intensive software application and will not run on all home systems. Please be sure that your home computer has the hardware requirements mentioned above. Also, remember that these specs can vary by system; a laptop computer with these specifications can be much slower than a desktop with the same hardware rating. In general, Intel Celeron and AMD Sempron systems will not run VMWare well. Slower systems may work, but will be difficult to use and could experience lag, crashes, or extremely slow performance.

DVD Burner

When you are downloading software, you may be asked to burn a DVD. If you do not have a DVD burner or do not want to burn a DVD, you may save ISO files to your hard drive. ISO files can be installed to a virtual machine by mounting them as a virtual DVD in the vm settings.

If you have questions about computer requirements for your CIS course, check with your instructor.

Technical Support

Support is available to all Sinclair Online students with computing, portal login, eLearn access, and other system-related questions. For class-specific academic support, please contact your instructor directly.

Sinclair Helpdesk

Phone: 937-512-4357 or toll-free at 866-781-4357
E-mail: helpdesk@sinclair.edu
Helpdesk Website: http://it.sinclair.edu/help-support
Online Helpdesk Ticket: http://hdto.sinclair.edu (24 hour response time)
Hours of Operation: Monday–Sunday: 6:00 a.m.–midnight (EST)

When contacting the helpdesk, please be prepared to provide the following information:

  • Your name
  • Your Student ID number
  • Your course name, number, and section (e.g., CIS 2202 501)
  • Instructor name (if known)
  • Internet browser version (e.g., Internet Explorer 11)
  • Your Internet Service Provider (ISP)
  • Complete description of the problem and any error messages you have received