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Office of the Ombuds

Mission

The mission of the Office of the Ombuds at Sinclair is to provide support, mediation, and advocacy for fair processes throughout the institution...

The Ombuds Office at Sinclair provides a safe, confidential, neutral environment to discuss student concerns and challenges, conflict resolution, and any other issues that may be troublesome. The Ombuds:

  • Assists students, staff, and faculty members in resolving student problems/issues.
  • Assists students, staff, and faculty members in finding resources to address students’ non-academic personal challenges.
  • Provides supportive intervention services to students involved in conflictual classroom situations.
  • Provides services to students to encourage them to learn how to problem solve and operate effectively with the college environment.
  • Provides personal/life skills coaching to students.
  • Addresses legitimate concerns regarding customer service issues, communication disconnects, or the inability to resolve a concern.
What the Ombuds Does
  • Listens to concerns without judgment
  • Provides a safe and confidential space to talk
  • Helps identify and evaluate options for managing and resolving conflicts
  • Offers conflict coaching and communication strategies
  • Facilitates conversations or mediations
  • Provides information and makes referrals to appropriate resources
  • Helps interpret policies and procedures
What does the Ombuds NOT do?
  • Take sides or advocate for individuals
  • Participate in formal investigations or processes
  • Keep records of individual cases
  • Provide legal advice or psychological counseling
  • Make or overturn administrative decisions

Sinclair’s Ombuds operates under the International Ombuds Association (IOA) standards of neutrality, confidentiality, and impartiality. Please understand she is glad to assist you in a civil conversation that aligns with these standards.

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Ombuds Services

Get assistance with conflict resolution, student concerns, personal challenges, and more through our Ombuds services. Let us help you navigate the college environment and find solutions to your challenges.

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Request Assistance

Fill out the Ombudsman Assistance Request form or schedule an appointment with the Ombuds to discuss your concerns and explore resolutions.

Request Assistance