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Sinclair College

Office of the Ombuds

The mission of the Office of the Ombuds at Sinclair is to provide support, mediation, and advocacy for fair processes throughout the institution. The office works to analyze information gathered from student experiences in order to implement procedural changes into Sinclair’s culture.

The Ombuds is here to help you! The Ombuds is available to schedule a face-to-face, virtual, or phone appointment with you. Please click on the button below to schedule an appointment or complete the Ombuds Assistance Request Form, and the Ombuds will contact you to schedule a meeting based on your preference.

What does the Ombuds do? How can the Ombuds help me?

The Ombuds:

  • Provides services to students to encourage them to learn how to problem solve and operate effectively within the College environment.
  • Provides personal/life skills coaching to students.
  • Addresses legitimate concerns regarding customer service issues, communication disconnects, or the inability to access student services in a timely manner.
  • Assists students. staff, and faculty members in resolving problems/issues with difficult, disruptive students.
  • Assists students, staff and faculty members in finding resources to address students' non-academic personal issues.
  • Provides supportive intervention services to students involved in disruptive classroom situations to prevent future and/or further disciplinary action.
Sinclair’s Ombuds operates under the International Ombuds Association (IOA) standards of neutrality, confidentiality, and impartiality. Please understand she is glad to assist you in a civil conversation that aligns with these standards.

Access the following site to learn more about the Office of the Ombuds.

Office of the Ombuds Foundational Principles Summary

The Office of the Ombuds at Sinclair provides confidential, impartial, and informal dispute resolution assistance to the students at the College. The Ombuds follows the Codes of Ethics and the Standards of Practice of the International Ombuds Association (IOA).

The Ombuds Office can help students find options for addressing concerns, resolving conflicts, and handling institutional issues as they arise, in a confidential and informal manner.

The Ombuds Office directs students to campus resources and provides mediation services upon request.

The Ombuds asserts the privilege of confidentiality regarding all communications and may collaborate with the Director of Student Affairs as needed.  The Ombuds safeguards the privacy of those who use the office – their identities, the concerns they raise, and the content of their communications – and will not disclose anything without their permission. The only exceptions are when a student shares something that suggests imminent risk of serious harm or anything of a sexual misconduct or sexual harassment nature (violation of Title IX). The Ombuds may disclose confidential information with a student’s express permission as part of a plan to help informally resolve that student’s concern, although the student cannot compel the Ombuds to participate in any process, informal or formal.

The Ombuds does not take sides and does not judge, discipline, or reward anyone.  The Ombuds does not impose any particular solution or assume responsibility for resolving concerns directly.  

Communications with the Ombuds are voluntary. They are not a part of (nor a substitute for) a formal investigation such as a grievance hearing, judicial board review, or peer review. The Ombuds cannot intervene formally in any situation, impose a specific outcome or approach, or create or implement any policies or procedures for the College.

Foundational Principles for the Office of the Ombuds

Video Messages from the Ombuds

Do you need assistance?

Select the button below to contact Sinclair's Ombuds.


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