User Support USSU.S.AAS
Associate of Applied Science - 62 Credit Hours
Division: Business and Public Services
Department: Computer Information Technology
Effective as of Fall 2026
What is the program about?
Students learn hardware and software troubleshooting, personal computer and system maintenance, and documentation, and are prepared in logical problem solving, designing and documenting programs, computer and network operating systems, and business applications using current computer languages. This degree program contains one or more embedded certificates which will be automatically awarded when the certificate requirements are completed. If you do not want to receive the embedded certificate(s), please notify Registration and Student Records at studentrecords@sinclair.edu.
Program Outcomes
- Apply programming, database, operating systems, and business skills to solve and troubleshoot business and information technology problems.
- Use operating system commands to manipulate files and directories and perform systems software troubleshooting.
- Demonstrate ability to research, select, use, and troubleshoot hardware and network components or connections appropriate to area of concentration.
- Demonstrate effective oral and written communication skills as well as teamwork skills in the delivery of customer service, project planning, and project completion in the information technology business environment.
- Design, document, and implement computer software solutions given definition of a problem and requirements for a solution.
Career Opportunities
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Computer network support specialists support information technology (IT) employees within their organization, while computer user support specialists assist non-IT users who are having computer problems.
Transferability
Formal articulation agreements with other colleges and universities indicate how Sinclair programs and courses will transfer to other institutions.
Curriculum
| Course | Title | Credits |
|---|---|---|
| ACC 1100 (Small Business Accounting) OR ACC 1210 (Introduction to Financial Accounting) | 3 | |
| BIS 1105 (IT Fundamentals) OR BIS 1120 (Introduction to Software Applications) | 3 | |
| CIT 1107 | Introduction to Operating Systems | 3 |
| CIT 1130 | Network Fundamentals | 3 |
| CIT 1500 | A+ Hardware & Software | 4 |
| CIT 1510 | Windows Client Operating System | 3 |
| CIT 2427 | IoT Fundamentals | 4 |
| CIT 2640 | Network Security | 3 |
| CSC 1111 | Introduction to Problem Solving & Computer Programming | 3 |
| CSC 1140 | Information Systems Analysis & Design | 3 |
| CSC 2165 | Database Management | 3 |
| CIT 2178 (Computer and Information Technology Capstone) OR CIT 2270 (Computer and Information Technology Internship) | 3 | |
| COM 2225 (Small Group Communication) OR COM 2211 (Effective Public Speaking) | 3 | |
| ECO 1100 (Introduction to Economics) OR ECO 2160 (Principles of Macroeconomics) | 3 | |
| ENG 1101 | English Composition I | 3 |
| MAN 2150 | Management & Organizational Behavior | 3 |
| MAT 1120 (Business Mathematics) OR Ohio Transfer 36: Mathematics Elective | 3 | |
| Ohio Transfer 36: Arts & Humanities Elective | 3 | |
| Computer and Information Technology Elective | 6 |
