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Call Center/Customer Service CC.S.STC

Short-term Technical Certificate - 17 - 19 Credit Hours

Division: Business and Public Services
Department: Business Information Systems
Effective as of Fall 2019

What is the program about?

This certificate is designed for those interested in working in a customer service center, help desk, call center, or medical scheduling environment. All students will learn customer service skills and telephone techniques, as well as software applications and keyboarding. Students then choose an area of focus to strengthen industry-specific knowledge in general call center, IT help desk, health care, or medical office.

Program Outcomes

  • Assess business problems using analytical and critical thought processes to identify the best technology solution.
  • Display good human relations skills in various settings such as one-to-one, team, and groups.
  • Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
  • Practice professional attitude and work ethics related to situations in business and industry.
  • Use specialized terminology effectively.

Career Opportunities

Since 2008, Sinclair has actively participated in the Dayton region's Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.

Credentials

BIS 1400 Customer Service will cover the skills needed for students to take the International Customer Service Association Customer Service Level II certification exam.

Curriculum

Course Title Credits
BIS 1120 Introduction to Software Applications 3
BIS 1201 Keyboarding & Document Formatting 3
BIS 1400 Customer Service 3
COM 2206 Interpersonal Communication 3
(HIM 1101 AND BIS 2180 OR ALH 1102 AND HIM 1101 AND MAS 1110 OR CIS 1107 AND CIS 1130 OR MAN 1107 OR MAN 2150 AND BIS 1230 OR BIS 1260) 5 - 7
- View the Master Syllabus - View the Course Schedule


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This information is for planning purposes only. Sinclair College will make every effort to offer curriculum listed above but reserves the right to change, add and cancel curriculum offerings for unforeseen circumstances.