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HMT 1136 Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations.

Division: Business and Public Services
Department: Hospitality Management
Repeatable Credit: No
Offered Online: No

Prereqs: HMT 1105 


  • Discuss the sales dimension of the reservations process and identify the tools managers use to track and control reservations
  • Perform the seven steps of registration process and discuss creative registration options
  • Perform the seven steps related to the check-out and account settlement process

Credit Hours: 2

Classroom Hours: 2