CIT 2711 Enterprise Desktop Support Technician
Intermediate and advanced problem solving techniques for Windows desktop operating systems. Includes network and cloud applications and remote access administration. Configure and problem solve operating system functions in real world hands on labs.
Division: Business and Public Services
Department: Computer Information Technology
Repeatable Credit: No
Offered Online: Yes
Prereqs: CIT 1107 and CIT 1500
Outcomes
- Identify and resolve performance issues and hardware failure. Analyze hard drive utilization and optimize virtual memory.
- Identify and resolve issues with software installation, configuration, permissions, and licensing restrictions.
- Identify and resolve wireless connectivity issues. Check and resolve problems with signal strength, wireless profiles, and mobile devices.
Credit Hours: 3
Classroom Hours: 3