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CIS 2711 Enterprise Desktop Support Technician

Intermediate and advanced problem solving techniques for Windows desktop operating systems. Includes network and cloud applications and remote access administration. Configure and problem solve operating system functions in real world hands on labs.

Division: Business and Public Services
Department: Computer Science and Information Technology
Repeatable Credit: No
Offered Online: No

Prereqs: CIS 1107 AND CIS 2731 


  • Identify and resolve performance issues and hardware failure. Analyze hard drive utilization and optimize virtual memory.
  • Identify and resolve issues with software installation, configuration, permissions, and licensing restrictions.
  • Identify and resolve wireless connectivity issues. Check and resolve problems with signal strength, wireless profiles, and mobile devices.

Credit Hours: 3

Classroom Hours: 3