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Sinclair College

AVT 1102 Orientation to Inflight Services

Provides students with the knowledge of the duties and responsibilities of flight attendants, inflight service procedures, safety briefing announcements, customer service skills, airline terminology, airline schedules, airport identifiers and airline flight attendant interview techniques.

Division: Science, Mathematics and Engineering
Department: Aviation Technology
Repeatable Credit: No
Offered Online: No

Prereqs: NONE  

Outcomes

  • Comprehend and demonstrate customer service skills while relating the importance of the customer to job security. Demonstrate the various ways to handle passenger conflict.
  • Identify inflight service procedures as they pertain to departure and arrival, taxi, takeoff and landing and enroute flight.
  • Comprehend and effectively communicate the safety briefing announcement while appropriately illustrating the proper use of the seat belts, oxygen masks and emergency exits.

Credit Hours: 2

Classroom Hours: 2