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2024 - 2025 Catalog Year
Computer Support Technician (Part-time)

Degree: One-year Technical Certificate
Division: Business and Public Services

This Sample Program Pathway is designed to provide an example of course selections in a term by term sequence. Please see an Academic Advisor for a plan specific to your academic needs.

Fall Semester (First Year)

Description: Use word processing, spreadsheet, database and presentation software applications to create reports, spreadsheets, databases and presentations for business and other applications.

Description: Students will learn and develop "touch" keyboarding skills, including the ten-key numeric keypad. By the end of the course, students must perform keyboarding speed and accuracy on three-minute timed writings at a minimum of 30 wpm with three or fewer errors. Students will learn to use word processing software to format and produce reports, letters, memos, and other business documents. Traditional testing (proctored or in Testing Center) is used in all online sections.

Description: In this class, you will learn the foundation of introduction to operating systems, virtualization and basic networking concepts. You will learn how to manage and administer current desktop operating systems (Windows, Linux, and Mac OS X). In addition, you will explore operating systems for mobile devices (Apple IOS, Google Android) and will be introduced to widespread applications for IoT and Cloud concepts. This class will also cover personal and enterprise cybersecurity principles to help protect yourself from common cyber-attacks.


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Spring Semester (First Year)

Description: Students will learn techniques to properly manage large and multi-sheet spreadsheets, use spreadsheets to arrange and manage data, develop advanced spreadsheet formulas and functions, perform "What-If" analysis using spreadsheet tools and design and create end-user spreadsheet applications.

Prerequisites: BIS 1120 or BIS 1221

Description: Using audience analysis, a writing process and grammatical and formatting skills in an electronic environment, students write letters and messages for both internal and external business situations; they conduct business research and write and document short, informal research business reports, incorporating graphics and presentation materials.

Prerequisites: DEV 0035 or Other (Placement Test Score)

Description: Introduction to computer networking. Topics include network standards and the Open Source Interconnection (OSI) model, topologies and Ethernet standards, network hardware, remote connectivity, wireless networking, in-depth TCP/IP, network security, network troubleshooting and network management.


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Summer Semester (First Year)

Description: Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Description: Students will learn to design and manage databases using the relational model, use database objects to manage data including data integrity, data analysis and reporting, learn to derive useful information from raw data using functions and querying techniques, and create end-user database applications.

Notes: Fall & Summer Only

Prerequisites: BIS 1120 or BIS 1221


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Fall Semester (Second Year)
Elective course signified by

Description: Exploration of the development, maintenance and termination of interpersonal relationships. The focus is on effective verbal and nonverbal interactions between two people, highlighting methods of initiating and maintaining effective communication with, and understanding of, others through learning and applying interpersonal communication theory.

Notes: Program Elective: Choose from COM 2206, COM 2211 or COM 2225

Prerequisites: DEV 0035 or Other (Any other college level English course)

Description: This class is for intermediate to advanced students seeking both the theoretical and practical aspects of building a PC. The class covers CPU, storage devices, printers, and networking devices. This class also includes functions and installation of operating systems as well as troubleshooting steps and common tools. Will help students in preparation for the CompTIA A+ Certification.

Prerequisites: CIS 1411 or CIS 1130 and CIS 1107


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This information is for planning purposes only. Sinclair College will make every effort to offer curriculum listed above but reserves the right to change, add and cancel curriculum offerings for unforeseen circumstances. View current catalog.