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2023 - 2024 Catalog Year
Call Center/Customer Service (Part-time)

Degree: Short-term Technical Certificate
Division: Business and Public Services

This Sample Program Pathway is designed to provide an example of course selections in a term by term sequence. Please see an Academic Advisor for a plan specific to your academic needs.

Fall Semester (First Year)

Description: Students will learn and develop "touch" keyboarding skills, including the ten-key numeric keypad. By the end of the course, students must perform keyboarding speed and accuracy on three-minute timed writings at a minimum of 30 wpm with three or fewer errors. Students will learn to use word processing software to format and produce reports, letters, memos, and other business documents. Traditional testing (proctored or in Testing Center) is used in all online sections.

Description: Use word processing, spreadsheet, database and presentation software applications to create reports, spreadsheets, databases and presentations for business and other applications.

Description: Basic prefixes, roots and suffixes; terminology including anatomic, diagnostic, symptomatic, procedural, eponymic terms and standard abbreviations required for a working knowledge and understanding of the language of medicine.

Notes: Required for the Medical Office Track

Prerequisites: DEV 0035


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Spring Semester (First Year)

Description: Exploration of the development, maintenance and termination of interpersonal relationships. The focus is on effective verbal and nonverbal interactions between two people, highlighting methods of initiating and maintaining effective communication with, and understanding of, others through learning and applying interpersonal communication theory.

Prerequisites: DEV 0035 or Other (Any other college level English course)

Description: Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Description: Basic principles of office support, bookkeeping, record-keeping and reporting responsibilities pertinent to the medical office and health care agencies.

Notes: Required for the Medical Office Track

Prerequisites: BIS 1120 and HIM 1101


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This information is for planning purposes only. Sinclair College will make every effort to offer curriculum listed above but reserves the right to change, add and cancel curriculum offerings for unforeseen circumstances. View current catalog.