Program Outcomes

Hospitality Management & Tourism Major Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Teamwork and Ethics
    Demonstrate ability to work effectively as a member of a team and perform duties in an ethical manner.
  2. Technology
    Use technology to achieve operational efficiency and productivity in hospitality operations.
  3. Professionalism
    Demonstrate professional written and oral communication skills along with professional dress and grooming standards.
  4. Customer Service
    Demonstrate ability to practice concepts of customer service in hospitality operations.
  5. Problem Solving
    Make decisions based on integrating knowledge of functional areas for managing hospitality operations.

Lodging Major Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Customer Service
    Demonstrate ability to practice concepts of customer service in lodging operations.
  2. Technology
    Use technology to achieve operational efficiency and productivity in lodging operations.
  3. Professionalism
    Demonstrate appropriate professional written and oral communication skills along with professional dress and grooming standards.
  4. Team Work and Ethics
    Demonstrate an ability to work effectively as a member of a team, and perform lodging responsibilities in an ethical manner.
  5. Decision Making
    Make decisions based on integrating knowledge of functional areas for managing lodging operations.

Meeting and Event Majors Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Customer Service
    Demonstrate ability to practice concepts of customer service in meeting and events operations.
  2. Technology
    Use technology to achieve operational efficiency and productivity in meeting and event operations.
  3. Professionalism
    Demonstrate appropriate professional written and oral communication skills along with professional dress and grooming standards.
  4. Team work & Ethics
    Demonstrate an ability to work effectively as a member of a team, and perform meeting and event responsibilities in an ethical manner.
  5. Decision Making
    Make decisions based on integrating knowledge of functional areas for managing meetings and events.

Hospitality Management & Tourism/Tourism Majors Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Customer Service
    Demonstrate ability to practice concepts of customer service in tourism operations.
  2. Decision Making
    Make decisions based on integrating knowledge of functional areas for managing tourism operations.
  3. Technology
    Use technology to achieve operational efficiency and productivity in tourism operations.
  4. Professionalism
    Demonstrate appropriate professional written and oral communication skills along with professional dress and grooming standards.
  5. Team Work and Ethics
    Demonstrate an ability to work effectively as a member of a team and perform tourism responsibilities in an ethical manner.

Baking and Pastry Arts Majors Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Apply principles of preparation and baking techniques to produce a variety of hot and cold pastry/bakery/confectionery products.
  2. Apply fundamentals of baking and pastry science to the preparation of products.
  3. Pair gourmet coffee and tea with a variety of baked goods.
  4. Apply fundamentals of confectionery science to the preparation of products.
  5. Perform mathematical functions related to pastry/baking/confections.
  6. Perform sales floor duties using a variety of marketing styles and demonstrate an understanding of quality customer service.
  7. Demonstrate the operation of pastry/baking/confection equipment safely and correctly.

Culinary Arts Majors Program Outcomes

At the completion of your degree you should be able to perform the following:

  1. Apply fundamentals of baking science to the preparation of products.
  2. Become familiar with and varieties of alcoholic and non-alcoholic beverages and explain laws related to responsible alcohol service.
  3. Perform mathematical functions related to food.
  4. Apply principles of preparation and cooking techniques to produce a variety of hot and cold food products.
  5. Develop knife skills to produce a variety of cuts, and demonstrate the operation of kitchen equipment safely and correctly.
  6. Perform dining room duties using a variety of styles and demonstrate an understanding of quality customer service.