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ISE 1120 Problem Solving & Continuous Improvement

Develop robust solutions to problems or develop opportunities for continuous improvement using the Plan-Do-Check-Act cycle as the base methodology. Quality concepts such as root cause analysis (5-Why and Fishbone Diagrams), graphical and data analysis tools (Pareto Charts, Run Charts and Scatter Graphs), and Statistical Process Control and Capability (Control Charts, Histograms, Process Capability) will be used. Learn the differences between Common Cause and Assignable Cause Variation and how they apply to Continuous Improvement. Two classroom, two lab hours per week.

Division: Science, Technology, Engineering and Mathematics
Department: Industrial & Systems Engineering Technology
Repeatable Credit: No
Offered Online: No

Prereqs: ISE 1101 and MAT 1570 or MAT 1580 


  • Apply the fundamentals of the Plan-Do-Check-Act Improvement cycle for process or continuous improvement along with root cause problem solving or corrective action..
  • Utilize the concept of common cause and assignable cause variation to develop and interpret basic control charts, evaluate process capability, and recommend changes to achieve a stable process.
  • Describe and utilize the basic quality improvement tools (Pareto Charts, Cause and Affect or Fishbone Diagrams, Check Sheets, Scatter Diagram, Control Charts, Histogram, and Stratification) as they apply to product and process improvements and problem resolution.

Credit Hours: 3

Classroom Hours: 2
Lab Hours: 2