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AUT 1111 Automotive Service Consulting & Advising

Introduction to service department as it pertains to a service consultant or service advisor at automotive repair facility. Skill development for intake of vehicle, preparing repair order, communicating with customer and selling of labor and parts.

Division: Science, Mathematics and Engineering
Department: Automotive Technology
Repeatable Credit: No
Offered Online: No

Prereqs: NONE  

Outcomes

  • Gather the proper vehicle information that is required for a well-written repair order.
  • Gather the proper information to prepare a parts and labor estimate for a customer
  • Demonstrate the workflow from vehicle intake to delivery in an automotive repair facility
  • Demonstrate how to communicate with customers and coworkers in an automotive repair facility

Credit Hours: 2

Classroom Hours: 2