Sinclair Community College

Troubleshooting Tips & Tricks

Make sure JavaScript is enabled.
To enable JavaScript in Internet Explorer:
  1. Open your browser
  2. Click "Tools" and then "Internet Options"
  3. Click the "Security Tab"
  4. Click on "Custom Level"
  5. Scroll down under settings to find "Scripting"
  6. Select the radio button for Active Scripting
  7. Click "ok"

Remove Spyware or other deceptive software.
Spyware, parasites, and other deceptive software can cause problems when using Angel or other websites. Angel recommends that you check for, then uninstall or temporarily disable these types of software to eliminate problems when accessing Angel.

To check your browser for spyware, parasites, and other deceptive software and for more detailed information, visit the Doxdesk page on parasites.

To help you control these types of Internet programs that could run on your computer, Angel suggests considering downloading and installing a spyware detection and removal utility, such as:

For more information, see Microsoft's page about Spyware and Deceptive Software.

Check your computer for viruses
Viruses can cause many problems with your computer. If your computer is infected with a virus, you may have trouble using Angel.

Scan your computer to check for viruses. If you do not have a virus checker, it is strongly recommended that you get one and install it.

Two examples of well-known anti-virus programs are McAfee VirusScan and Symantec's Norton AntiVirus. Each of these companies also offer free scanning services: McAfee FreeScan and other services Symantec Security Check

Microsoft Support maintains a list of antivirus-software vendors. For more information about security: Macintosh users, see Apple Product Security. Microsoft Windows users, see Microsoft's Protect Your PC site.

Optimize your screen resolution for best viewing
To change your screen resolution:
  • Right click anywhere on your screen
  • Click on the properties dropdown box
  • Click the settings tab
  • Under screen resolution on the bottom left-hand side, adjust the slider to 800 X 600 (or the desired pixels) and then click "ok"

Fix for Internet Explorer 6 and Perception
If you are an IE 6 user who is experiencing the "clipboard" popup, change your browser settings:
  1. Log off of all browser instances except one.
  2. Click "Tools" Internet Options" and then the "Security" tab
  3. Click "Custom Level"
  4. Scroll down and find "Allow Paste Operations Via Scripts"
  5. Click "disable"
  6. Click "Ok"
  7. Click "Ok" again
Log off and close the browser completely and then open it up again.

Fix for Internet Explorer 7 and Perception
To fix the "clipboard" popup in Perception when using IE 7 make the following browser setting change:
  1. Close all browser instances but one
  2. Go to "tools", "internet options"
  3. Click the "Security" tab and then "Custom Level"
  4. Scroll down (almost to the bottom of the list) and find "Allow Programmatic Clipboard Access"
  5. Click "Disable"
  6. Click "Ok"
  7. Click "Ok" again (make sure you do this at each window--i.e. twice, or the setting will not be changed)
  8. Completely close Internet Explorer (change will not take place until all instances of browser are closed
  9. Open new browser instance
This should fix the issue.




Did You Know?
Sinclair awards on average $29 million in financial aid and scholarships each year.
Sinclair's student/faculty ratio of 19 to 1, among the lowest at Ohio's colleges, allows students to receive more individual attention.
Nine of our students have made the Academic All-American First Team for Community, Technical and Junior Colleges—more than at any other community college.
Sinclair has established more than 100 transfer agreements to assist students in transferring to other colleges.

Courseview Campus Center | Englewood Learning Center | Huber Heights Learning Center
Online Learning | Wright-Patterson AFB
Privacy Statement | Security Policy | About this Site | Site Map | Contact Us
444 West Third Street, Dayton, Ohio 45402 | 1.800.315.3000
© 2008 Sinclair Community College   All Rights Reserved