Using Your Sinclair Email Account and Web Advisor

The Financial Aid & Scholarships office will communicate most information to you through your Sinclair email account and Web Advisor, instead of by traditional mail.

Every student automatically has a Sinclair email account after their admission application is processed. The Financial Aid & Scholarships office will use this email account to notify you of issues with your financial aid account.

At any time, you can go into Web Advisor to review your financial aid awards and student account information.

How do I log in to the my.sinclair portal?

You can access my.sinclair.edu portal anywhere there is an internet connection. (Computers are available in the Library, Building 7 lower level; CIL, Room 14109; and Teleport, Room 13223.)

1. Access your internet connection and open a browser (such as Internet Explorer, Firefox, Chrome or Safari).
2. Enter my.sinclair.edu in the browser's web address line.
3. Type your Sinclair username and password in the fields near the middle of the screen to log in.
• Username: [yourfirstname].[yourlastname] (example: john.doe)
• Password: On your first login, your password is the word Pass combined with the last four digits of your Social Security number with no spaces (example: Pass1234).
4. On your first login, you must replace your initial password with a new one.

Contact the Sinclair helpdesk at 512-help (4357) for additional password assistance.

How do I view my Sinclair email?

1. Log in to the my.sinclair.edu portal.
2. Click on Sinclair Email in the welcome student section.
3. If prompted, enter your my.sinclair.edu portal username and password to continue to your email.
   (Do not click Logout until you are finished and want to completely exit the my.sinclair.edu portal.)

How do I access Web Advisor?

1. Log in to the my.sinclair.edu portal.
2. Click on Web Advisor in the welcome student section.
3. Click the Students button on the main menu screen.
4. Verify your name and address by following the directions on the screen.
   (Do not click Logout until you are finished and want to completely exit the my.sinclair.edu portal.)

How do I view my financial aid for a specific term?

1. Access Web Advisor as above.
2. Click the Financial aid status by term link near the bottom of the page in the Financial Aid section.
Click on the drop-down menu to select the term that you want to view and click on Submit.
3. When you are finished viewing your financial aid information, click OK to go back to the Students menu.

How do I view my financial aid award letter?

1. Access Web Advisor as above.
2. Click the Financial aid award letter link near the bottom of the page in the Financial Aid section.
3. Click on the drop-down menu to select the year that you want to view and click on Submit.
   (Please be aware that the year listed covers summer term through spring term of the following year. For example, 2011 includes summer 2011, fall 2011, winter 2012 and spring 2012.)
4. When you are finished viewing your financial aid information, click OK to go back to the Students menu.

How do I accept or reject my financial aid awards?

1. Access Web Advisor as above.
2. Click the Accept or reject my financial aid awards link near the bottom of the page in the Financial Aid section.
3. Click on the drop-down menu to select the year that you want to view and click on Submit.
   (Please be aware that the year listed covers summer term through spring term of the following year. For example, 2011 includes summer 2011, fall 2011, winter 2012 and spring 2012.)
4. Review your offered awards at the top of the screen.
5. Decide which awards you want to accept or reject at the bottom of the screen.
• If you want to accept or reject all of the awards, click on the drop-down menu next to Action to Take on All and choose the appropriate option.
• If you want to accept or reject individual awards, click on the drop-down menu beside each award and choose the appropriate option.
  (Please be aware that if you do not select Accept or Reject for a reward, that award will remain in pending status until you make a selection for it. Pending awards cannot be used to pay for any fees. Also, if you accept a student loan, you will receive an email explaining the steps you must follow to complete the loan process; these steps may include completing promissory notes and/or loan entrance counseling. The loan cannot be used to pay for any fees until you complete this process.)
6. When you have finished making your selections, click on Submit.
7. Review your awards. When you are finished, click OK to go back to the Students menu.

How do I view my student account?

1. Access Web Advisor as above.
2. Click the Account Summary link or the My Account Summary/Term link near the bottom of the page in the Financial Information section. (If you choose the second link, you will be prompted to select the term you would like to view.)
3. When you are finished viewing your account activity, click OK to go back to the Students menu.

How do I view the documents required by the Financial Aid office to complete my account?

1. Access Web Advisor as above.
2. Click the My Documents link near the bottom of the page in the Communication section.
   This screen shows the descriptions, statuses and status dates of documents requested by the Financial Aid & Scholarships office to complete your financial aid file. If an item's status is blank or incomplete, you still need to submit that information to the Financial Aid & Scholarships office. If an item's status is received or waived, you do not need to do anything further.
3. When you are finished viewing your documents, click OK to go back to the Students menu.