Call Center/Customer Service CC.S.STC

Short-term Technical Certificate - 17 - 19 Credit Hours

Division: Business and Public Services
Department: Business Information Systems
Effective as of Fall 2016

What is the program about?

This certificate is designed for those seeking employment within a call center environment or those interested in improving their customer service skills and telephone techniques. Call centers have become quite sophisticated with effective measures for productivity. Students will learn how a call center operates and how the productivity measures are used. Those who seek call center/customer service skills may choose a general Call Center certificate or one that strengthens industry specific knowledge in IT, healthcare, or medical office.

Program Outcomes

• Assess business problems using analytical and critical thought processes to identify the best technology solution.
• Display good human relations skills in various settings such as one-to-one, team, and groups.
• Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
• Practice professional attitude and work ethics related to situations in business and industry.
• Use specialized terminology effectively.

Career Opportunities

Since 2008, Sinclair has actively participated in the Dayton region's Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.

Credentials

BIS 1400 Customer Service will cover the skills needed for students to take the International Customer Service Association Customer Service Level II certification exam.

Additional Information

Important information about the educational debt, earnings, and completion rates of students who attended this program: View the Gainful Employment Information