This certificate is designed for those interested in working in a customer service center, help desk, call center, or medical scheduling environment. All students will learn customer service skills and telephone techniques, as well as software applications and keyboarding. Students then choose an area of focus to strengthen industry-specific knowledge in general call center, IT help desk, health care, or medical office.
Since 2008, Sinclair has actively participated in the Dayton region's Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.
BIS 1400 Customer Service will cover the skills needed for students to take the International Customer Service Association Customer Service Level II certification exam.
Important information about the educational debt, earnings, and completion rates of students who attended this program: View the Gainful Employment Information
|BIS 1120||Introduction to Software Applications||3|
|BIS 1201||Keyboarding & Document Formatting||3|
|BIS 1400||Customer Service||3|
|COM 2206||Interpersonal Communication||3|
|(HIM 1101 AND BIS 2180 OR ALH 1101 AND HIM 1101 AND MAS 1110 OR CIS 1107 AND CIS 1130 OR MAN 1107 OR MAN 2150 AND MRK 2225)||5 - 7|