This certificate is designed for those seeking employment within a call center environment or those interested in improving their customer service skills and telephone techniques. Call centers have become quite sophisticated with effective measures for productivity. Students will learn how a call center operates and how the productivity measures are used. Those who seek call center/customer service skills may choose a general Call Center certificate or one that strengthens industry specific knowledge in IT, healthcare, or medical office.
Since 2008, Sinclair has actively participated in the Dayton region's Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.
BIS 1400 Customer Service will cover the skills needed for students to take the International Customer Service Association Customer Service Level II certification exam.
Important information about the educational debt, earnings, and completion rates of students who attended this program: View the Gainful Employment Information
|BIS 1120||Introduction to Software Applications||3|
|BIS 1201||Keyboarding & Document Formatting||3|
|BIS 1400||Customer Service||3|
|COM 2206||Interpersonal Communication||3|
|(HIM 1101 AND BIS 2180 OR ALH 1101 AND HIM 1101 AND MAS 1110 OR CIS 1107 AND CIS 1130 OR MAN 1107 OR MAN 2150 AND MRK 2225)||5 - 7|