Students taking online, blended, FlexPace, or Canvas-supported courses should have regular access to the technology needed to complete coursework successfully. Requirements may vary by course, so students should review the course syllabus and contact their instructor with course-specific questions.
General technical support is available to SinclairOnline students and all Sinclair students for general hardware and software, device support, my.Sinclair portal login, Canvas access, and other system-related questions.
Please contact your instructor directly for class-specific academic support, including questions about course content, assignments, assessments, due dates, or grades.
The Help Desk is a centralized support system for Sinclair students, faculty, and staff. When contacting the Help Desk, be prepared to share your name, Tartan ID, course name and section number, a complete description of the issue, and the browser or device you are using.
The Help Desk is open daily from 6:00 a.m. until midnight Eastern Time.
Phone: 937-512-4357 or toll-free at 866-781-4357
E-mail: helpdesk@sinclair.edu
Access Links: Helpdesk Website | Online Helpdesk Ticket
Free services are available to current students, faculty, and staff. For additional information, visit Building 8, Room 8036.
Services provided include:
Phone: 937-512-4218
E-mail: SinclairPCRepairLab@gmail.com
In many cases, federal financial aid can help pay for certain technology, including hardware and software. For more information, review the technology purchasing information provided by Sinclair Student Affairs.
For success in Canvas-supported courses, students should be comfortable using technology to access course materials, communicate, complete assignments, and manage their time.
Students are more likely to be successful when they are:
Students in online and Canvas-supported courses should also be able to:
Some courses may require additional technology skills. Students should check with their instructor if they are unsure about course-specific expectations.
Students taking courses that use eLearn need access to reliable technology to support a successful course experience. These requirements are general; not all courses require every item listed. Students should check the course syllabus or contact their instructor or department with questions about specific course technology requirements.
eLearn is powered by Canvas and is Sinclair College’s official learning management system. Students use eLearn to access online, hybrid, and web-enhanced course materials, including syllabi, assignments, discussions, grades, quizzes, announcements, and instructor-provided resources.
To use eLearn successfully, students should have regular access to:
Mobile devices and the Canvas Student app can be helpful for checking grades, reading announcements, viewing some course materials, participating in some course activities, and receiving notifications. However, students should not rely only on a phone for all coursework. Some assignments, exams, file uploads, and third-party course tools may work best on a desktop or laptop computer.
Some courses may use Microsoft Teams, Zoom, or another web conferencing tool for class meetings, office hours, group work, or presentations. Students may need a webcam, microphone, speakers, headphones or headset, and a reliable internet connection. Telephone access may also be useful as a backup option if supported by the meeting tool.
Some courses require additional software, hardware, publisher tools, virtual labs, proctoring tools, or specialized applications. The instructor, department, or course syllabus is the best source for course-specific technology requirements.
Sinclair values accessibility and privacy. Courses may include materials and tools provided by Sinclair and by third-party vendors.
Students who need accommodations should contact Accessibility Services.
Sinclair’s privacy statement explains how the college collects, uses, and protects information shared through its websites and services.
For questions about a specific course tool, students should check the course information provided by their instructor or visit the product’s website for accessibility, privacy, and technical requirement information.