Technicians provide first-level support for desktop hardware:

• PCs
• printers
• scanners
• and accessories

Technicians provide second-level support for:

• campus Help Desk
• all of the podiums on campus
• Windows Operating Image
• Office Applications for the users.

Technicians also

• install software on the desktop
• respond to network connectivity problems — checking the network cable connection from the PC to the network closet
• deploy lab images to PCs utilizing the Altiris software.

Technicians are dispatched when issues cannot be resolved over the phone by the Help Desk.