OPT 1112 World Class Quality Systems & Procedures

Improve customer relations, measure products and processes, analyze current process control and capability and define and audit the quality management system. Three classroom, two lab hours per week.

Division: Science, Mathematics and Engineering
Department: Operations Technology
Repeatable Credit: No
Offered Online: No

Prereqs: NONE  


  • Develop and interpret basic control charts, evaluate process capability, and recommend changes to achieve continuous improvement.
  • Describe and utilize the 7 basic tools of quality such as pareto, fishbone, histogram, run charts, etc. as they apply to product and process improvements.
  • Describe and utilize basic hand-held, bench, and process measuring equipment along with more advanced measurements using Coordinate Measuring Machines.

Credit Hours: 4

Classroom Hours: 3
Lab Hours: 2