HMT 1136 Front Office Operations
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations.
Division: Business and Public Services
Department: Hospitality Management
Repeatable Credit: No
Offered Online: No
Prereqs: HMT 1105
Outcomes
- Discuss the sales dimension of the reservations process and identify the tools managers use to track and control reservations
- Perform the seven steps of registration process and discuss creative registration options
- Perform the seven steps related to the check-out and account settlement process
Credit Hours: 2
Classroom Hours: 2