CJS 2200 Human Relations, Mediation, & Conflict Resolution

Examination of cultural differences and the handling of special needs population by the criminal justice system, including current trends in meeting community needs. Emphasis on development of the knowledge and skill sets required of the criminal justice professional to address the needs and issues of diverse clientele throughout the criminal justice process. Strategies for mediation, conflict resolution and critical incident management for law enforcement and corrections personnel, including hostage negotiation.

Division: Business and Public Services
Department: Criminal Justice Science
Repeatable Credit: No
Offered Online: Yes

Prereqs: DEV 0015 


  • Assess community issues and improve criminal justice services, responses, and systems in multicultural communities.
  • Display an appropriate response to the needs and concerns of special populations.
  • Apply crisis management processes and critical incident management to natural and/or man-made situations.
  • Perform conflict resolution and mediation given a scenario or simulation.
  • Perform the essential steps in mediation and the legal limitations for criminal justice professionals.
  • Demonstrate incident or conflict resolution skills from circumstances to resolution.
  • Describe the benefits of understanding cultural differences.
  • Define discrimination. Explain the types of prejudicial behaviors and the impact on community relations. Differentiate between criminal, illegal, and racial profiling.

Credit Hours: 3

Classroom Hours: 3