BIS 1400 Customer Service

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Division: Business and Public Services
Department: Business Information Systems
Repeatable Credit: No
Offered Online: Yes

Prereqs: NONE  

Outcomes

  • Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
  • Discuss emerging technologies within customer service, to include web based and phone based customer service.
  • Learn and apply skills necessary to thrive in the field of customer service.

Credit Hours: 3

Classroom Hours: 3