Explain the flow of information, media and documents throughout the life cycle; input, processing, output, distribution, use, storage, retrieval and disposition.
Use specialized terminology effectively.
Identify good human relations skills in various settings such as one-to-one team, and groups.
Assess business problems using analytical and critical thought processes to identify the best technology solution.
Recognize quantitative skills appropriate to business information occupations.
Identify appropriate customer service skills in a variety of settings such as face-to-face, telephone and online.