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Summer Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Fall Term 2015 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0222689 3.0 2:00 PM 3:15 PM MW 3 213 Aungst OPEN
  500 0222690 3.0 WWW Aungst OPEN
  501 0222691 3.0 WWW Aungst OPEN
  615 0226608 3.0 8:00 AM 10:40 AM SaSu ACI Jenkins OPEN
    Restricted to ACI
    Department Permission Required
  616 0226637 3.0 12:30 PM 3:10 PM Sa DCI Gregory OPEN
    Restricted to DCI
    Department Permission Required
  617 0226688 3.0 12:30 PM 3:10 PM Sa ORW Gregory OPEN
    Restricted to ORW
    Department Permission Required
  618 0226723 3.0 12:30 PM 3:10 PM Sa PCI Gregory OPEN
    Restricted to PCI
    Department Permission Required
  619 0226761 3.0 12:30 PM 3:10 PM Sa SCI Gregory OPEN
    Restricted to SCI
    Department Permission Required
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.