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Summer Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Fall Term 2014 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0209463 3.0 3:30 PM 4:45 PM MW 5 214 CNCL
  200 0209464 3.0 9:30 AM 10:45 AM TTH 3 241 CNCL
  202 0209465 3.0 12:30 PM 1:45 PM TTH 5 244 Lee OPEN
  300 0209466 3.0 11:00 AM 1:40 PM M CNCL
  500 0209467 3.0 WWW Aungst OPEN
  501 0209468 3.0 WWW Aungst OPEN
  800 0209478 3.0 9:30 AM 10:45 AM MW 11 323 CNCL
    Restricted to Quickstart Students
  802 0209479 3.0 8:15 AM 9:45 AM TTH CHS OPEN
    Restricted to Quickstart Students
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.