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Fall Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Spring Term 2015 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0215166 3.0 12:30 PM 1:45 PM MW Aungst OPEN
  500 0215168 3.0 WWW Aungst OPEN
  604 0219116 3.0 5:30 PM 8:10 PM M DCI Foster OPEN
    Restricted to DCI Students
    Dayton Correctional Institute
  605 0219117 3.0 5:30 PM 8:10 PM M ORW Foster OPEN
    Restricted to ORW Students
    Department Permission Required
  606 0219118 3.0 5:30 PM 8:10 PM M PCI Foster OPEN
    Restricted to PCI Students
    Department Permission Required
  E77 0218617 3.0 1:00 PM 3:40 PM F ELC OPEN
  N00 0215167 3.0 6:00 PM 8:40 PM T OPEN
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.