Travel and Tourism students are required to complete a 3 credit hour internship near the end of their Sinclair curriculum.  However, students can begin working in an on-going, career- related job (Co-op) much earlier in the academic program.  The internship requires the student to work 15-20 hours per week for an entire academic quarter (10-12 weeks). Internships can be paid or unpaid, but on-going Co-op positions are paid.

Students earn academic credit based on learning they incur in the workplace environment, documented through a structured series of academic assignments, including a work/learning contract, a paper and an evaluation session by the faculty mentor.  Students receive a letter grade (A-F) based on the completion of these assignments and job performance.

The ideal internship experience includes duties from the following list of specific tasks that relate to the base of skills and competencies that the Travel Professional develops during academic preparation.  Although internship sites cannot possibly provide opportunity in each area, a variety of opportunities will enhance the student’s transition to the workplace and allow the employer to observe strengths and areas needing improvement.  These assignments act as a starting point from which the intern’s work/learning objectives are developed and performance is evaluated by the faculty coordinator.

Travel Agency:
     Travel agent assistant
• Check prices on air, car, hotel, cruise, tour, etc.
• Write airline tickets
• Assemble client documents
• Assemble airline tickets with itinerary and jackets
      Receptionist activities
• Greet clients, answer applicable inquiries
• Answer telephone and direct calls, take complete messages
      Support functions
• Break down and assemble airline tickets
• Assist in ARC report
• Assist in follow-up on commission payment with vendors
• Call vendors for brochure orders, stamp with agency name, and file incoming brochures
• Remove outdated brochures or reference books

Convention and Visitors Bureau:
• Attend CVB meeting with clients
• Assist in tourism activities
• Assist in creation of newsletter
• Assist in support functions
• Create/update client data bases
• Become familiar with area attractions, historical sites
• Assist with telephone inquiries 

Airlines:
       Customer Service at Check-in or Departure Gate
• Check in passengers and baggage
• Assist passengers
• Handle reservations, new, changes or cancels
       Reservations
• Handle telephone reservations (student is usually paid employee when doing this internship).
       Ground support
• Marshall in flights
• Unload/load baggage and/or transfer
• Set jetway
       Support functions
• Accounting, assist in audit function
• Related clerical activities

Hotel:
       Front Desk activities
• Check in/out clients
• Answer incoming inquiry calls
• Make reservations, quote room cost
• Assist in fulfilling requests for clients staying at property
• Greet customers
       Reservations
• Assist prospective clients by answering questions
• Make reservations
       Concierge
• Assist guests
• Research /fulfill requests and inquiries concerning:
  - Activities or attractions in the area
  - Obtain tickets
  - General questions about the area or hotel
  - Replenish snacks as needed

Walt Disney World:
• Hotel, front desk, housekeeping, tourist functions, attractions
• Gift shop clerk
• Cruiselines (usually reserved for returning Disney alumni)

If you wish to post a job through our office, please click here to fill out the online form. 

Contact Information

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