The Help Desk Analyst Certificate is designed to prepare students for entry-level positions that provide technical support, assistance, hardware and software troubleshooting, system maintenance and training and documentation to computer users. The Help Desk Analyst Certificate includes general knowledge of computer hardware, operating systems, software and network operation, and specific skills in troubleshooting, problem solving and customer service. Common job title include: User Support Specialist, Customer Support Representative, Software Trainer, PC Technician and Help Desk Technician/Analyst.

Sample Job Titles:
 Help Desk Technician
 Customer Service Representative
 Software Applications Specialist
 Technical Support Representative
 PC Support Specialist
 PC System Coordinator

For More Information:
 Course content & technical certification
 Computer Information Systems
 Building 5, Room 5143
 (937) 512-2892
 Or e-mail your questions to: cisdept@sinclair.edu