Multimedia support has changed!

Multimedia support has been divided into three different areas in the Information Technology Services department. Listed below are the items and the manager they are now under. Please contact the appropriate manager for any questions you may have. For clarification of services provided or immediate assistance regarding any multimedia problem, contact the IT Help Desk at 937-512-4357 or email Help Desk: help.desk@sinclair.edu.

Technical Services; Donna Blankenship, Manager; ext: 2907

Develop, maintain, and modify programming and firmware for control processors, touch panels, signal processors.

Making recommendations for replacement and repair of multimedia equipment.

Verifying multimedia head-end equipment is in good working order.

Campus cable television distribution system.

Multimedia system design and installation project management.

Multimedia systems and equipment research and standard setting/purchase approval. Specify equipment and design multimedia systems for RFP and bidding purposes.

Multimedia System/Equipment troubleshooting and repair.

TurningPoint technical support.

SMARTboard technical support.

Data maintenance of multimedia inventory and equipment inventory.

Network Operations Center; Bob Gutendorf, Manager; ext: 5352

ACF Qflow administration and support.

CastNET administration and support.

Crestron Roomview administration and support.

Maintaining schedules for preventative maintenance of classroom multimedia equipment.

Adobe Connect desktop videoconferencing administration, support, and meeting room creation.

Help Desk & IT Labs; Jeanna Reedy, Manager; ext: 2082

Academic event support coordination.

Conference center event support coordination.

Corporate, podium, and event support computer image coordination.

Creation and co-creation of user documentation for multimedia systems.

Data maintenance of multimedia events.

TurningPoint user support.

SMARTboard user support.

Interactive classroom equipment scheduling, maintenance and support.