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 Password Reset Tool  

  (4-21-09)

 

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If you forget your network password, you can reset it online at my.sinclair.edu. Follow the instructions below to use the Password Reset tool.

 

NOTE: Your Tartan Card number or your last 4 digits of your SSN are required to use the Password Reset Tool. Your information being verified is using information that you provided to the Sinclair Registration.


 

  1. Go to my.sinclair.edu

    Click on the Forgot Your Password? Reset it Here link.
  my.sinclair login
     
  1. If you see this screen, click on Yes
  Security question
     
  1. Enter your network username and click on Continue.
  Reset 1st page
     
  1. If you type your username incorrectly or enter the wrong username, you will see the screen pictured at the right.

    You cannot access the reset tool without your correct username. This is a security feature to protect your account.

    Click OK and try again or contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu for assistance with your username.
  Incorrect username
     
  1. If your username is correct, you will see this screen.

    All fields marked with a red asterisk are required fields.

    When complete, click on Verify Information.
  Verify user info
     
  1. If you enter data into a field in an incorrect format or with incorrect information, the incorrect field will be white while the correct ones will be grayed out.

    Re-enter the incorrect information and click Verify Information again.
 

User info error

 


  1. When all information has been entered correctly and checked, you will see this screen.

    Click on the Reset Password button
















    Then click the OK button



  New password set msg

Password reset additional msg
  1. For security reasons, you must change this new password the next time you log into my.sinclair.edu.

    Be sure to read the info about password requirements.

    To continue, enter your username at the top and then click on the Continue button


  Change password
     
  1. Enter your username and your current password, passXXXX

  Continue to change password
     
  1. Enter your current password, passXXXX

    Then enter a new password

    Enter the new password again in the Confirm box

    Click the login button.

    If you try to enter a password that does not meet the password policy requirements, you will have to try again.
  Change reset password
     
  1. When you have successfully created a new password, you will see the login box.

    Enter your username and and your new password and click the login button.
  Continue to change password
     
  1. You will now be logged into my.Sinclair.ed
  Portal 1st page
     
Questions or comments, contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu