The Information Technology Services Department is responsible for managing and directing the development and production activities for all hardware, software, and telecommunication service and support components which facilitate the effective distribution and operation of Information Technology functions in support of the learner-centered mission of the institution. These responsibilities are achieved by:

• Fostering and maintaining effective working relationships with development, application, and consultant vendors;
• Collaboratively developing, marketing, and implementing Information Technology policies and procedures that ensure the effective delivery of IT services to all users in order to achieve the learner-centered goals of the institution;
• Consulting with management to analyze computer system needs, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions;
• Recommending and developing plans for systems development and operations, hardware and software purchases, budget, and staffing;
• Developing, implementing, and monitoring systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance;
• Negotiating and contracting with consultants, technical personnel, and vendors for services and products;
• Providing support to end users in the selection, procurement, usage, and maintenance of hardware, software, and telecommunications equipment;
• Overseeing the installation and maintenance of hardware, software, and network components in all offices, teaching spaces, and computer labs, centralized application network servers, and telecommunications network infrastructure for data, voice, and video;
• Establishing current and long range objectives, plans, and policies, subject to approval by Board of Trustees;
• Helping to create a technical vision for the institution and plans for implementation of new technical projects or product lines;
• Dispensing advice, guidance, direction, and authorization to carry out major plans and procedures, consistent with established policies and Board approval;
• Working with other Information Technology managers and other departments to discern competitiveness of new technologies;
• Monitoring operational performance, comparing it to established objectives, and taking steps to ensure that appropriate measures are taken to correct unsatisfactory results;
• Establishing and maintaining an effective system of communications throughout the organization;
• Creating budgets, allocating resources, and recommending schedules of product releases or project deadlines;
• Analyzing new technologies and performing feasibility studies to determine applicability for the institution; and
• Developing, maintaining, and testing the Business Continuation (disaster recovery) plan.