Self Service Help Desk

Enter your own service/incident request online.  (Do not enter problem online if it is an emergency)

Connect to SDE Self Service Help Desk

• To connect to SDE Self Service Help Desk go to http://hdto.sinclair.edu
• Login with your Sinclair Network Login and password

List of services available:

• Check To See If Problems Exist 

 When you login to the Self Service Help Desk you will be notified if there is a system problem. RE: servers, sonoftut, e-mail...

• Verify your contact information

Use the Contact Information module to verify your records at the Help Desk.  If the information is not correct:

1. Faculty -  contact Human Resources to get your information changed. 
2. Students - contact Registration to get your information changed.

• Search a Knowledge Base

Use Sinclair's knowledgebase search to resolve problems.

• Show all Incident Requests or calls placed into Help Desk.

Look at the table "Existing Help Tickets"  Show all Incidents Requests created by you.

Existing Help Ticket

Ticket ID	Displays the number assigned to the Incident Request for identification purposes
Status	Open (O) = The incident is active Closed (C) = The incident is resolved.
Open Date (and Time)	Displays the date and the time your Incident Request was created in Client Services
Location	Displays the location of the problem.
Subject ID	The description of your incident
Closed Date	Displays the date and the time your Incident Request was closed.

• Create New Incident Request

The Incident Request section is used to create a new ticket. You will no longer have to call Help Desk for a problem. 

Fill out all data on the New Help Desk Ticket

1. Problem Location:
2. Issue With:
3. Problem Description:
4. Preferred Contact Number:
5. Alternate Email:

* required field.

• Contact Help Desk

937-512-HELP (4357)

toll-free 866-781-Help ( 4357)