Self Service Help Desk
Enter your own service/incident request online. (Do not enter problem online if it is an emergency)
Connect to SDE Self Service Help Desk
- To connect to SDE Self Service Help Desk go to http://hdto.sinclair.edu
- Login with your Sinclair Network Login and password
List of services available:
- Submit New Help Desk Ticket
The Help Desk ticket section is used to create a new ticket. You will no longer have to call Help Desk for a problem.
Fill out all data on the New Help Desk Ticket
- Problem Location:
- Issue With:
- Problem Description:
- Preferred Contact Number:
- Alternate Email:
* required field.
- Check To See If Problems Exist
When you login to the Self Service Help Desk you will be notified if there is a system problem. RE: servers, sonoftut, e-mail...
- Verify your Personal information
Use the Contact Information module to verify your records at the Help Desk. If the information is not correct:
- Faculty - contact Human Resources to get your information changed.
- Students - contact Registration to get your information changed.
- Show all Help Ticketor calls placed into Help Desk.
Look at the table "Existing Help Tickets" Show all Incidents Requests created by you.
Existing Help Ticket
| Ticket ID | Displays the number assigned to the Incident Request for identification purposes |
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| Status | Open (O) = The incident is active Closed (C) = The incident is resolved. |
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| Open Date (and Time) | Displays the date and the time your Incident Request was created in Client Services |
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| Location | Displays the location of the problem. |
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| Subject ID | The description of your incident |
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| Closed Date | Displays the date and the time your Incident Request was closed. |
- Contact Help Desk
937-512-HELP (4357)
toll-free 866-781-Help ( 4357)
